Thanks for writing. Are you logged in under your account when you get this message. I only ask that because this message should appear only if you are not signed in. Your account is active so you should have access to all of the workouts. if you can let me know exactly which workout (full title) you are trying to access, I can also take a look on the back end to ensure all the video access options are correct. I'll follow up with you via email as well.